Privacy Policy
Last updated: 8 September 2026
Dove Mill Decorating (“Dove Mill Decorating”, “we”, “us” or “our”) is operated by Darren Fuller and provides professional painting and decorating services across Suffolk.
This Privacy Policy explains how we collect, use and protect personal information when you visit dovemilldecorating.com, contact us about our services or become a customer.
We are committed to respecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Business: Dove Mill Decorating
Owner: Darren Fuller
Email: darrenwfuller@gmail.com
Telephone: 07792 859 747
Website: dovemilldecorating.com
For data protection purposes, Dove Mill Decorating is responsible for the personal information collected through this website and in connection with our services.
2. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your first and last name
- Email address
- Telephone number
- Property address or location
- Details of your painting and decorating requirements
- Information provided in an enquiry or quotation request
- Details relating to appointments and consultations
- Information relating to work we undertake for you
- Photographs or other information you choose to provide about your property or project
- Any correspondence between you and Dove Mill Decorating.
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When you use our website, we may also collect limited technical information such as your IP address, browser type, device type and information about how you interact with the website, where this is collected through cookies or similar technologies.
3. How We Collect Your Information
We may collect information when you:
- Complete the enquiry form on our website
- Request a quote or consultation
- Contact us by email or telephone
- Discuss a potential painting or decorating project with us
- Become a customer
- Communicate with us about work being carried out
- Browse or interact with our website.
4. How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Provide quotations and estimates
- Arrange consultations and appointments
- Understand your decorating requirements
- Provide painting and decorating services
- Communicate with you about your project
- Arrange and manage work at your property
- Keep appropriate business and customer records
- Deal with questions or complaints
- Maintain the security and functionality of our website
- Improve our services and website
- Comply with legal, accounting, tax and regulatory obligations.
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We will only use your personal information where there is a lawful basis for doing so.
5. Lawful Basis for Processing
Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:
Contract
Where processing is necessary to provide a quotation, arrange services or fulfil an agreement with you.
Legitimate Interests
Where processing is necessary for the legitimate operation and administration of Dove Mill Decorating, provided that these interests do not override your rights and interests.
Legal Obligation
Where we are required to process information to comply with a legal, tax, accounting or regulatory obligation.
Consent
Where we have asked for and received your consent to use your information for a particular purpose.
Where processing is based on consent, you can withdraw that consent at any time.
6. Information Submitted Through Our Contact Form
If you use the contact form on our website, the information you provide may include your name, email address, telephone number and details of your project.
We use this information to respond to your enquiry, discuss your requirements and, where appropriate, provide a quotation or arrange a consultation.
We do not sell or rent information submitted through our contact form.
7. Sharing Your Information
We will not sell your personal information.
Where reasonably necessary to operate our business or provide our services, we may share relevant information with trusted third parties, which may include:
- Website hosting and technical service providers
- Email service providers
- Website maintenance providers
- IT and security providers
- Professional advisers
- Accountants
- Insurance providers where necessary
- Legal or regulatory authorities where we are legally required to do so.
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Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place.
8. Customer and Project Information
Where you become a customer, we may retain information relating to your project, including quotations, correspondence, specifications, photographs and records of work carried out.
This information allows us to administer the project, respond to queries and maintain appropriate business records.
Where photographs of completed work are used for promotional purposes, we will take reasonable steps to avoid identifying private individuals or displaying unnecessary personal information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information relating to enquiries may be retained for an appropriate period after the enquiry has been dealt with.
Information relating to quotations, customers, invoices and completed work may be retained for longer where necessary for accounting, tax, legal, insurance or other legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request transfer of certain information to another organisation where applicable
- Withdraw consent where processing is based on consent.
These rights are subject to certain legal conditions and exemptions.
To exercise your rights, please contact Darren Fuller using the details below.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and try to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Further information is available from the ICO website.
13. Children's Privacy
Our website and services are intended for a general audience and are not specifically directed towards children.
We do not knowingly collect personal information from children through our website.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.
The latest version will always be published on this page and will include an updated “Last updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how Dove Mill Decorating handles your personal information, please contact:
Dove Mill Decorating
Darren Fuller
Email: darrenwfuller@gmail.com
Telephone: 07792 859 747